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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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SickSlab

October 22, 2025

5  out of  5
rating by SickSlab
"Kim Stump was always a pleasure to work with and was always quick to respond to my questions. If you’re in the Dallas area and need car insurance, give James Carr State Farm a call!"
We responded:
"Thank you for sharing such a wonderful experience! Kim truly takes pride in making sure every question is answered promptly and with a personal touch. We're delighted to know she made your journey with James Carr State Farm a smooth one. If you ever need anything else or just want to say hi, don’t hesitate to reach out. Your recommendation means the world to us!"
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Lela Abraham

October 20, 2025

5  out of  5
rating by Lela Abraham
"Kim Stump is phenomenal! And her response time is unmatched! Any time I need something she makes it happen! I always tell her how appreciative I am of her and her top notch customer service plus attitude and attentiveness to my needs. Thanks as always Kim!!! Talk soon :-)"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Kim Stump provided you with top-notch customer service and quick response times for your auto, home, and life insurance needs. Kim truly goes above and beyond to make sure everything is handled smoothly and attentively. We appreciate your trust and look forward to assisting you again soon!"
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Max Feuchter

October 10, 2025

5  out of  5
rating by Max Feuchter
"I have been with James since my original agent retired. When i need to make change, it gets done quickly. When i need information, i get it quickly. If i have an issue, it gets resolved quickly. Many thanks to the James Carr team."
We responded:
"Thank you for sharing your experience with us. We’re glad to hear that your requests are handled smoothly and that you feel supported when you reach out for insurance quotes, policy changes, or claim assistance. Providing reliable customer service and quick resolutions is important to us, and we appreciate your continued trust. Please don’t hesitate to get in touch whenever you need help with your coverage or have questions about your insurance policy. Talk soon!"
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Gus

October 10, 2025

5  out of  5
rating by Gus
"Excellent service at James Carr office, Kim is always very helpful and genuinely willing to help, she explained and compared policies and helped me so much to decide best option. Highly recommended insurance agent."
We responded:
"Thank you so much for your wonderful review! We’re so happy to hear that Kim was able to help you navigate your options and find the best policy for you. She truly cares about making sure everyone feels confident and informed. We really appreciate your recommendation and look forward to helping you anytime you need!"
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Michael Bradford

October 8, 2025

5  out of  5
rating by Michael Bradford
"Everyone with James Carr has been awesome especially Kim Stump!!! She knows her stuff, always friendly on the phone, and responds quickly to emails!!"
We responded:
"Thank you so much for the awesome review! We’re so glad you’ve had a great experience with Kim and the rest of the team — she really is a rockstar! We truly appreciate you trusting us with your insurance and taking the time to share your experience."
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Joseph Little

July 24, 2025

5  out of  5
rating by Joseph Little
"Update: The original review was 5 stars and is staying at 5 after many years now. James and Kim in the office are awesome. My needs have gotten more complex over the years and these two just keep rising to the challenge, doing whatever research is necessary and getting back to me fast. I recommend him without reservation. The experience is always so much more personal than any other agency / company I've used. Previous Review: James has been my insurance agent for years now. He handles everything for me - even my small business. As his business has grown, he has brought on a number of people to meet the demands. I appreciate this because one thing that has always impressed me is the quick turnaround to questions. I've been working with Crystal this time around and got the same level of service. Highly recommend James, Crystal and rest of the Carr team."
We responded:
"Joseph!! Thank you for the amazing review with the kind words and letting others know we do a lot of small businesses. We love having you as a customer and taking care of your insurance needs! Talk soon! "
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Bri Boyd

June 30, 2025

5  out of  5
rating by Bri Boyd
"I’ve been with James for a few years now and I would never switch! I have affordable insurance and he makes sure I get the best deals!! Definitely recommend James with State Farm"
We responded:
"Bri! Thank you so much for being loyal and such a joy to work with! I’m here to help in any way I can and I enjoy our discussions. Talk to you again soon! "
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Isela Montes

June 30, 2025

5  out of  5
rating by Isela Montes
"The absolute best insurance agent in the entire DFW metroplex! James was able to save me money and get me better coverages than what I previously had. He also educated me on life insurance which I am very glad I listened and moved forward with a policy as well. Thank you James for everything!"
We responded:
"Isela, thank you for being a loyal customer and for these kind words. We try to make sure our customer’s needs are covered for auto, home, business, and life insurance. Im happy to have you with our office! Talk soon!!"
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kevin cullers

May 27, 2025

5  out of  5
rating by kevin cullers
"Nick was very kind and articulate. I really appreciate his help"
We responded:
"Kevin, thank you so much for your review!"
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connor santo

May 21, 2025

5  out of  5
rating by connor santo
"Nick Jaen was a great help. Kind and cordial through the whole process. Thank you!!"
We responded:
"Nic is so awesome and I’m very happy you talked with him. Thank you for your 5 star review!! "
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Warren Gonsalvez

May 8, 2025

5  out of  5
rating by Warren Gonsalvez
"Working with James has been awesome, I did not think buying auto insurance could be this painless (or dare I say, pleasant?). He explained everything without making my brain melt, found me a solid auto insurance policy as well as a renters insurance policy and didn’t try to upsell me into insuring my toaster. He has always been super easy to work with - friendly, responsive, and always willing to explain things in a way that actually makes sense. If you want someone who knows their stuff and makes the whole insurance thing way less boring, James Carr is your person!"
We responded:
"Thank you so much for your wonderful review! We are thrilled to hear that your experience with James was not only painless but also pleasant. His ability to simplify complex information and provide tailored solutions is truly a hallmark of our services. We appreciate your recognition of his friendly and responsive approach, as we strive to make insurance accessible and enjoyable for everyone. Your recommendation means a lot to us, and we look forward to assisting you again in the future!"
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Geeta Kumar

January 28, 2025

5  out of  5
rating by Geeta Kumar
"Kim was the representative that answered the phone. She was so helpful and eager to help with any questions I had also provided me with helpful information for my next steps. It was a pleasant surprise because now days it’s hard to find people who are wanting to take the time out of their day to help. Thanks again Kim !"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Tina Harris

January 23, 2025

5  out of  5
rating by Tina Harris
"James Car is by far the most honest, and trustworthy insurance agent anyone could be blessed to have, who is very attentive to your specific needs when it comes to getting the best coverage that will benefit you in the long run. James reminds me of the instance agents who would come by to talk with my grandmother when I was a young girl. He takes the time to listen and get to know what plan will work for you personally. I'm grateful that he possesses that trait. If anyone is looking for an agent who will take the time to explain each plan and it's benefits for you and your family, James Carr is the agent for you. I'm locked in for life! 💕"
We responded:
"Tina, we love having you as a customer! Thank you so much for your review. It means a lot to us. We will always be here to help you with all of your insurance needs and to educate you on your options. Talk soon! James Carr"
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Leyla Angeles

December 27, 2024

5  out of  5
rating by Leyla Angeles
"Kim was so helpful with the process! She was giving me quotes on various vehicles and never pushy. Would definitely recommend!"
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Christopher Cardwell

December 27, 2024

5  out of  5
rating by Christopher Cardwell
"Another pleasant experience with Kim at this office. Great people skills along with being very knowledgeable which these days is very tough combo in the ever changing world insurance. Highly recommend!"
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Seth Terry

December 18, 2024

5  out of  5
rating by Seth Terry
"Kim Stump provided me with excellent customer service as I transferred my coverage to State Farm!"
We responded:
"Thank you for taking the time to share your positive experience with Kim Stump! We are delighted to hear that she provided you with excellent customer service during your coverage transfer to State Farm. Please reach out if you have any questions or know of anyone else we should call to help out. Talk soon, James"
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Anastasia Kline

December 15, 2024

5  out of  5
rating by Anastasia Kline
"Super thankful for Kim!! She made getting all my insurance set up a breeze."
We responded:
"Thank you so much for your wonderful feedback! We’re so glad to hear that Kim was able to help you with your insurance setup and make the process a breeze. She truly cares about our customers and it’s nice to hear from you. Talk soon, James"
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anthony huysmans

November 20, 2024

5  out of  5
rating by anthony huysmans
"I had the pleasure of working with Kim Stump with James Carr agency. I received an email from Kim but did not take any action until the second email. Two days later, I had an auto policy and renter's policy with State Farm. Kim was detailed and knew her products inside and out. Kim is a real asset to State Farm. Thank you Kim!!!!!"
We responded:
"Thank you for your kind words and thoughtful review! We’re so glad to hear about your positive experience with Kim Stump and the James Carr agency. It’s great to know that Kim’s expertise and attention to detail helped you secure both your auto and renter’s policies with ease. We truly appreciate you taking the time to share your feedback, and we’ll be sure to pass along your thanks to Kim. If you ever need anything else, don’t hesitate to reach out. Welcome to State Farm!"
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Ayona Anderson

July 23, 2024

5  out of  5
rating by Ayona Anderson
"I really enjoyed working with Kim! She’s helpful, efficient and has a great personality. Thanks for everything!"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that you enjoyed working with Kim. She truly embodies our commitment to providing excellent service. We appreciate your feedback and look forward to serving you for the future."
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Brandi Shotwell

July 23, 2024

5  out of  5
rating by Brandi Shotwell
"Kim Stump has been amazing to work with! Super responsive, helpful, and honest! The icing on top was all the money I saved… Thanks again for all your help!"
We responded:
"Thank you for the wonderful review! We’re so glad to hear that Kim was able to provide you with such a positive experience. Her responsiveness, helpfulness, and honesty are things we really value, and we’re thrilled that you also saved money along the way! Thanks again for your trust, and we look forward to working with you again in the future!"
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Tae Kim

July 11, 2024

5  out of  5
rating by Tae Kim
"I've been working with James and his team for a few years now and they are they best. Excellent communication and honest!"
We responded:
"Thank you so much for your thoughtful review! We’re so glad to hear that James and the team have consistently met your expectations. Your trust and loyalty over the years mean the world to us, and we’re always here to provide the best service possible. Looking forward to continuing our great partnership!"
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B Riley

June 29, 2024

5  out of  5
rating by B Riley
"Agent Kim stump gave us a great buying experience. She is very personal and knowledgeable . If I could , I would give her 10 stars!"
We responded:
"10 stars it is!! ***** ***** Thank you for the review and I will pass this along to Kim!"
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Max Schultz

May 24, 2024

5  out of  5
rating by Max Schultz
"Laderrion and James were helpful and knowledgeable as I moved from out of state and needed new insurance."
We responded:
"Thank you for your great review! We’re so glad to hear that Laderrion and James were able to assist you with your out-of-state move and new insurance needs. It’s always our goal to provide helpful and knowledgeable service, and we’re happy to know they made the process smoother for you. If you need anything further, don’t hesitate to reach out!"
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Lisa Mora

May 23, 2024

5  out of  5
rating by Lisa Mora
"Laderrion was very helpful with updating my vehicle policy and answered all of my questions."
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Michael Martinez

May 17, 2024

5  out of  5
rating by Michael Martinez
"Kim was very helpful with transferring my policy to Texas and letting me know all of the available options. It was pleasant to work with her."